What should I do if I cannot access the AnkerWork app normally?

1. When in multi-point pairing mode, you can only have one active session between the AnkerWork app and the AnkerWork software. Using both at the same time will cause an error.
2. The AnkerWork software can only be accessed when the headset is connected by a dongle or AUX cable.

Why does the sound quality have no difference after adjusting the equalizer?

1. The equalizer only adjusts media sound, not sound from calls.
2. Try rebooting the AnkerWork app.

What should I do if I cannot access the AnkerWork software?

1. Confirm the connection method is correct and try again.

Windows:

Connect the headset via the dongle or a USB-C to USB-A cable before starting the AnkerWork software.

macOS:

Connect the headset via the dongle before starting the AnkerWork software.

2. Unplug the dongle, and then plug it back in before restarting the AnkerWork software.

If you encounter any issues or need any help, please email support@ankerwork.com for further assistance.