What should I do if there is no sound from the headset after answering a call on my iPhone?

When the headset is connected to an iPhone, if you answer the call by pressing the answer/hang up button on the headset, the phone will select the headset as the output device.

 

If you answer the call on your iPhone, it will select the phone's speaker as the output device.

 

To change the output device, please go to Accessibility > Touch > Call Audio Routing. Select "Bluetooth headset" as the default output device.

 

What should I do in the following situations?

People can't hear my microphone.

People can't hear me clearly.

People say my microphone cuts in and out.

1. Adjust your mic boom and confirm it's not muted.
2. Check the input settings for your device and conferencing software.

If your settings are correct, check if you can test your speaker and microphone on your conference software. Not all conferencing software has this feature.

3. Adjust the noise reduction level of your conferencing software. The headset's environmental noise cancellation algorithm and your conferencing software's noise reduction mode can trigger different effects.

Note: If you want to make a conference call in Dongle mode, insert the dongle into the computer to connect the headset, and then join the conference call.

 

What should I do if I experience these situations during a call?

I cannot hear others.

I hear audio, but it's poor quality.

The audio cuts in and out.

1. Check the audio input and output settings on your computer.
2. Check if your microphone is muted.
3. Restart your conferencing software and check the network settings. Then, try again.
4. Upgrade the Bluetooth dongle and firmware version of AnkerWork H300.
5. Make sure your headset is close to your device.
6. Update the headset firmware via the AnkerWork app. Update the dongle via AnkerWork software.
7. Update the connected device and your conference software.

Note: If you make a call while playing games, the sound quality may decrease. To avoid unexpected issues, do not plug or unplug the dongle during a call. If this happens by mistake, select the computer as the audio input and output device, and then switch back to the headset. If this does not work, end the call, restart the headset, and then try the call again.

 

What should I do if Zoom shows a different mic mute status than my headset?

Try updating to the latest Zoom version and headset and dongle firmware.

• Zoom V 5.13.0 or later
• Headset firmware V 1.2.9 or later
• Dongle firmware V 3.0.4 or later

 

What should I do if I want to switch between my phone and computer to play music when in multi-point pairing mode?

 

Pause your music on your phone or computer first before switching devices.

 

If you encounter any issues or need any help, please email support@ankerwork.com for further assistance.