AnkerWork

Follow Up: A3510/A3511 Anker PowerConf H700/H500's Mute function

Hi Anker PowerConf H700/H500 user,

Thank you for choosing PowerConf. Here are some tips on how to solve any problems you may be having with the headset's mute function:

First, download the latest version of the AnkerWork software or AnkerWork app.
The AnkerWork software is available at software.ankerwork.com, while the AnkerWork app is available on Google Play and the App Store.
We regularly release new versions of the app and firmware. To get the best performance, make sure your version of the app, software, and firmware are all up to date.

Google Play:

App Store:

Next, adjust the headset to ensure it fits snugly. If your headset is too loose, it may mute or unmute by accident. To find out more, check out this article: What do I do if my headset mutes/unmutes while I'm using it?

If you're still having issues with the mute function, try resetting the headset. To reset, press the power button and control knob simultaneously for 5 seconds until the LED indicator on the mic boom flashes red for 5 seconds.

Don't forget that Anker PowerConf H700/H500 comes with an 18-month warranty plus lifetime technical support. If you encounter any issues or have any questions don't hesitate to contact us via the AnkerWork software help page or email us at support@ankerwork.com and we'll respond within 24 hours.