- Try to increase the volume using the rotating knob on the headset and/or increase the volume of your device.

- Move the mic boom closer to your mouth to see if there is an improvement.

Note: On some Android devices, you need to set the volume at maximum on both your phone and the headphones.

If you have additional questions, please contact us at support@ankerwork.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.