If the image is blurred on your PowerConf webcam, please try these steps: - Update the firmware to the latest version (steps: Device Switch on the left top corner &gt; Select Device &gt; Device &gt; Check for Updates). -Unplug and then plug the webcam back in. - Move close to and then away from the webcam to see whether the auto-focus function of the webcam works properly. - Double check whether there is water or dust in the lens and try to clean the lens with a piece of cloth. If this issue persists, please contact <a href="https://support.ankerwork.com/s/contact-us" target="_blank">us</a> for further assistance. Please make sure to mention that you have tried the listed steps so that our agents do not ask you to repeat these steps.