Introducing AnkerWork Smart Help Center

The AnkerWork Knowledge Base is a help center where you can find answers to your questions and solutions to your problems for Ankerwork products more quickly and easily. Let's take 3 minutes to learn the functions of the AnkerWork Knowledge Base!

Introduction to Product Support

1. Sections in the main toolbar

There are six sections in the main toolbar, among which FAQ, Support Videos, Manual & Downloads---these three sections include knowledge from all AnkerWork product categories, and you can view articles recommended by administrators and most popular articles voted by customers.

2. Search Section

This part supports model number search and keyword search. There are two types of keyword searches, one where the keywords are included in the title, and the other where the keywords are not included in the title.

keywords are included in the title

When searching the keyword, the title of the related articles will pop up, and you can click the specific title to read the article you are interested in. For example, when searching the keyword "APP", articles with the word "APP" in the title will be listed.

keywords are not included in the title

When searching the keyword, no articles will pop up as the keyword is not included in the title. In this case, please click the "Search" button, five articles with keywords highlighted will be displayed. You can also click "View More" on the right corner to find more related articles.

3. Browse by Product Category

In this section, you can check the support page in light of the product category, and three knowledge categories will be displayed after clicking on a specific product, namely Support Videos, FAQ, Manuals & Downloads.

The FAQ section supports quick searching for titles and viewing by using the "Filter" option.

After entering the product support page, you can click "Product > More" in the left toolbar to view other product support pages.

4. Browse by Topic

There are six subparts in this section, namely: "FAQ", "Troubleshooting", "Support Videos", "Manuals & Downloads", "Parts and Accessories" and "Warranty". You can choose the specific content according to your needs.

Introduction to Articles

1. Applicable for Those Products

The "Applicable for those products" indicates the specific products this article applies to, and clicking on the specific product name jumps to the specific product support details page.

2. External Link in Articles

Clicking on the external link in blue font will jump to another page of this smart help center or information from a third-party website.

AnkerWork Knowledge Base Feedback and Contact Channels

1. Like and Dislike Buttons

At the bottom of each article, there will be a "like" and "dislike" button for you to express how you feel about this article. Comments are welcomed when "dislike" is chosen, which can help our administrator improve the article and make it more helpful.