- Open your phone's settings and clear the AnkerWork app cache in the app management interface.

- Do not use PowerConf H500/H700 during the firmware update process.

- Try again if the update fails.

Note: The firmware can only be updated on the mobile AnkerWork app for now.

If you have additional questions, please contact us at support@ankerwork.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.