- Please fully charge the headset and test the playtime at an average volume. Please note the indicator on the headset will be steady blue when it is fully charged.

- Please note that playtime varies according to volume level and audio content played on the headphones, so let us know how loudly music has been played on this item.

If you have additional questions, please contact us at support@ankerwork.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.