- Make sure the mic boom is located in the correct area. It should be positioned at a 45° angle.

- Press the Mute button to turn on the microphone to check whether the Mic Mute light is on or off.

- Move the mic boom to its original position, then try to turn it on again.

- Check whether you have muted your mic during a call or video conference.

If you have additional questions, please contact us at support@ankerwork.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.