1. Ensure your AnkerWork APP/software is the latest version. 

2. Update the headset's firmware to the latest version via the mobile AnkerWork app.

Note: You’ll need to turn the headset on before wearing it the first time you use it after you update the firmware.

3. Adjust the headset to ensure it is firmly worn. If it is not a tight enough fit, it may mute/unmute. Use the Smart Mute feature by lifting or moving the earcup away from your ear.

4. Reset your headset by pressing the power button and the rotating knob simultaneously for 5 seconds until the LED indicator on the mic boom flashes red for 5 seconds


Note: You can also turn off Smart Mute on the mobile AnkerWork app.

 
If you have additional questions, please contact us at support@ankerwork.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.