If you fail to turn the PowerConf webcam on, you can try the  following troubleshooting tips:

1. Try another USB C charging cable or another adapter.

2. Plug it into another USB port on your computer.

3. Try a different computer if possible.

Note: The indicator on the webcam will be lit only when the camera is used by AnkerWork app or other third-party apps.

If this issue persists, please contact us for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.