If you have an issue with your PowerConf webcam disconnecting or being intermittent, please follow these steps and see whether they are helpful: 

• Try a different computer. If there is no other computer available, please provide the detailed model and the operating system version of your current computer.
• Try another working USB cable or adapter.
• Try a different USB port on the same computer

If this issue persists, please contact us for further assistance. Please make sure to mention that you have tried the listed steps so that our agents do not ask you to repeat these steps.