If you have an issue with your PowerConf webcam disconnecting or being intermittent, please follow these steps and see whether they are helpful: 
 

<ul><li style="list-style-type: disc;">Try a different computer. If there is no other computer available, please provide the detailed model and the operating system version of your current computer.</li><li style="list-style-type: disc;">Try another working USB cable or adapter.</li><li style="list-style-type: disc;">Try a different USB port on the same computer</li></ul>

If this issue persists, please contact <a href="https://support.ankerwork.com/s/contact-us" target="_blank">us</a> for further assistance. Please make sure to mention that you have tried the listed steps so that our agents do not ask you to repeat these steps.