If you are experiencing an echo issue, please first verify whether the echo occurs on your end or on the other side of the call. 

If you hear a consistent echo, the issue is most likely caused by the device that is being used by your partner on the other end. Please test it on a few more calls to further identify the root cause of this issue. 

If your partner on the other end complains there is too much echo, please check if the following steps can resolve the issue:

1. Always keep the speakerphone at the latest firmware version. 

2. When the speakerphone is working with a laptop/desktop, please check if the issue persists when it is connected via a USB cable. 

3. If an extra external speaker is  connected to the device besides the speakerphone, disconnect it to see if the echo can be cleared up. 

4. Echo often occurs in small conference rooms with glass walls. Therefore, we advise you to test the device in different environments to further troubleshoot the issue. 

5. Reset the PowerConf speakerphone and try pairing it again to verify if the echo can be cleared up.  

If the above solutions cannot solve your issue, please contact us for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.