From time to time, our product team will improve the AnkerWork software by releasing newer firmware versions, so it is highly recommended that our customers always keep the firmware up to date in order to resolve any software-related issues. However, if the firmware upgrade fails, please follow these steps to try and resolve the issue:

1. Make sure the AnkerWork software you installed is the latest version. If it is not the latest version, please uninstall the current software and then reinstall the new version from this link. After that, please try to update the firmware again.

2. Check if your computer is running any antivirus software when you are trying to process the firmware upgrade. If so, please disable the antivirus temporarily in order to complete the upgrade process.

Steps to uninstall AnkerWork software for your reference: 

• Select the desktop shortcut > right-click to open the file location > find uninst.exe to uninstall; OR
• Find the unist.exe in the default storage path to uninstall (C:\Users\Administrator\AppData\Local\AnkerWork)

If the listed steps do not help, please close and then restart the AnkerWork software when the issue occurs again. By doing this, the software will transfer its log to our server, which can help us investigate further. In addition, please contact us (make sure to mention that you have tried the listed steps so that our agents do not ask you to repeat these steps) and provide these details:

• The serial number of the webcam.
• The specific model and operating system version of your computer.