If the Powerconf speakerphone cannot be detected by your phone or laptop when in pairing mode, please try these steps and see whether they help resolve the issue:
 

<ul><li style="list-style-type: disc;"><a href="https://support.ankerwork.com/s/article/How-to-Reset-a-PowerConf-Speakerphone" target="_blank">Reset</a> the speakerphone</li><li style="list-style-type: disc;">Delete the history Bluetooth connection on your phone or laptop, then restart your phone or laptop and pair it with the speakerphone again to see if the issue can be resolved</li><li style="list-style-type: disc;">Try pairing the speakerphone with another device</li></ul>
 

If this issue persists, please contact <a href="https://support.ankerwork.com/s/contact-us" target="_blank">us</a> for further assistance. Please make sure to mention that you have tried the listed steps so that our agents do not ask you to repeat these steps.