- Make sure you are currently on a video conference.

- Select "Anker Soundsync" in the settings of your device and video software.

- Remove the Bluetooth dongle, reinsert it, and try it again.

If you have additional questions, please contact us at support@ankerwork.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.