1. Make sure the AnkerWork software is up to date.

2. Forget the headset on your device and turn off the Bluetooth on your phone.

3. Reset the headset.

4. Enable Bluetooth on your phone. You should find the device name on the Bluetooth list.

5. Select the headset and start pairing.

Once you have completed the steps above, open the AnkerWork app to check if the headset can be detected and connected.

Watch "How to Use the AnkerWork App ."

If you have additional questions, please contact us at support@ankerwork.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.