1. Check whether the microphone is muted on either the PowerConf or in the app. If it is, please unmute it and try again.

2. Check your computer’s audio input and output settings, and make sure PowerConf is selected for both.

3. Check the app’s audio input and output settings as well. Select PowerConf for both, and try using a different app to confirm whether the issue is related to app settings.

4. If you’re using a Bluetooth connection, keep the device within 5 meters of the PowerConf to maintain a stable connection.

5. To ensure call quality, it’s recommended to stay within 3 meters of the PowerConf while speaking.

If you have additional questions, please contact us for further assistance.