Make sure to turn on the headphones before wearing them.

If you wear PowerConf H500/H700 before it has completely turned on, you may not hear the "Mic Muted" prompt when you take them off for the first time.

If you have additional questions, please contact us at support@ankerwork.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.