The image quality and fluency of your PowerConf webcam are affected by network bandwidth, especially the network bandwidth processing mechanisms used by third-party software. Therefore, if the image is frozen on your PowerConf webcam, please try these steps to try and help resolve the issue: - Try a different network with a better connection, if possible Select a lower quality resolution on the third-party software like Zoom or Microsoft Teams to see if there is an improvement. - Unplug and then plug the webcam back in. - Restore Factory settings on AnkerWork software(steps: Cilck the &quot;Settings&quot;icon on the right top conner of the AnkerWork&gt;Select &quot;Restore factory settings&quot; ) If this issue persists, please contact <a href="https://support.ankerwork.com/s/contact-us" target="_blank">us </a> for further assistance. Please make sure to mention that you have tried the listed steps so that our agents do not ask you to repeat these steps.